Opportunity Description
Location
CA-QC-DORVAL-730-CUST ~ 730 Cote-Vertu Ouest ~ BLDG 4 (External Site)
Date Posted
Country
Canada
Job Summary
Lead Field Service Technician responsible for coordinating day‑to‑day operations and prioritizing VHF/UHF radio, telephone, networking, and PC related issues from the Montreal office.
Key Responsibilities
- Act as the primary technical point of contact for the customer, ensuring effective communication and rapid issue resolution.
- Lead day‑to‑day site operations and coordinate technical resources to meet contractual service level agreements (SLAs).
- Manage customer assets, including inventory control, lifecycle management, audits, tracking, and reporting.
- Oversee incident management activities, ensuring timely response, escalation, root cause analysis, and closure of service incidents.
- Develop...
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