Change and Incident Manager - Hybrid Role

Become an essential Change and Incident Manager at Bell, facilitating solutions for enterprise customers in a hybrid work environment. Leverage your technical expertise in VoIP and networking to drive customer satisfaction.
This management position is vital for the Bell Business Markets team, ensuring top-notch service for customers. You will oversee 24/7 escalations, leading major incidents while producing post mortem reports. A strong technical background is crucial for addressing device change requests and implementing ITIL-compliant change management plans.
Key Responsibilities:
• Serve as single point of contact for escalations
• Lead major incidents and meet SLA/SLOs
• Develop change management plans with ITIL compliance
• Monitor ticket compliance and address deviations
• Facilitate governance meetings with multiple partners
Requirements:
• Bachelor’s degree in Electrical Engineering or Computer Sciences
• 3+ years of experience in telecommunication...