Certificate Change Administrator

Job Description

Key Responsibilities

• Manage, organize and update relevant data information into the respective administration system
• Input all change requests on the various administrative systems, NB+U, Vantage, CRM, USSI and WMA
• Respond to urgent customer or agent requests within established parameters
• Achieve or improve on established SLA ‘s, identifying opportunities for process improvements
• Communicate with certificate holders to clarify requests, gather additional information, and provide updates on the status of changes
• Stay informed of industry trends, legal updates, and company policy changes to ensure ongoing compliance
• Assist other team members as required during vacation, absences, and peak workload periods

Key Qualifications

• Education (minimum required): Post Secondary Education (asset)
• Experien...