Opportunity Description
Join the forefront of contact center solutions as a CCaaS Integrator, where you'll configure advanced systems and provide comprehensive customer support. This temp-to-hire position is geared toward fostering innovative integrations.
In your role with the project delivery team, you will leverage your technical knowledge in cloud services, particularly Genesys and Five9 solutions. You'll assist in the technical setup and testing, ensuring the highest quality across all deployments. Expect to engage with cutting-edge AI tools while contributing to the company's knowledge base.
Key Responsibilities: • Act as a technical advisor with cloud expertise • Gather and maintain business and technical requirements • Configure and test CCaaS instances and integrations • Implement AI-driven tools and channels • Train end-users and support escalated cases
Requirements: • 5+ years in contact center roles • 3+ years of CCaaS deployment experience • In-depth knowledge of cloud ...
In your role with the project delivery team, you will leverage your technical knowledge in cloud services, particularly Genesys and Five9 solutions. You'll assist in the technical setup and testing, ensuring the highest quality across all deployments. Expect to engage with cutting-edge AI tools while contributing to the company's knowledge base.
Key Responsibilities: • Act as a technical advisor with cloud expertise • Gather and maintain business and technical requirements • Configure and test CCaaS instances and integrations • Implement AI-driven tools and channels • Train end-users and support escalated cases
Requirements: • 5+ years in contact center roles • 3+ years of CCaaS deployment experience • In-depth knowledge of cloud ...
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