Cbs order to invoice analyst (temp) (xico)

Location

Del. Miguel Hidalgo, Mexico City, Mexico

No Relocation Assistance Offered

Job Summary

Manage the Order to Invoice process within Colgate-Palmolive Best Practice standards ('Essentials') and partner with local Customer Development Teams (CDTs) to ensure effective order-to-invoice fulfillment. Serve as the primary point of contact for order and delivery communications—primarily with internal customers (e.g., CDO)—requiring excellent communication skills. Own end-to-end order management, troubleshoot delivery issues, process returns, and resolve exceptions/claims within Colgate’s Selling Terms and Conditions. Accountable for customer service performance and on-time delivery for assigned accounts.

Responsibilities Own the Order to Invoice process in line with CP 'Essentials'. Build strong internal customer relationships to enable smooth fulfillment. Partner with CDTs and Logistics to resolve order and delivery issues. Escalate delivery/distribution probl...