Cbs Hr Services Analyst (Miguel Hidalgo)

No Relocation Assistance OfferedJob Number #****** - Del.Miguel Hidalgo, Mexico City, MexicoPosition PurposeThis position is the first point of contact for employees and managers on all questions related to HR policies and programs.This position will focus on efficiently resolving questions while providing exceptional customer service.ResponsibilitiesProvide courteous and efficient customer service through phone calls, chat messages and online request formsAnswer questions on Colgate's HR policies, programs and systems in a professional and efficient mannerEnsure compliance with relevant data privacy and data protection policies and regulationsDocument all relevant notes on inquiries and resolution actions in case management systemReview all relevant documentation and articles available in knowledge management system to provide thorough and accurate answersResearch and follow up on open items as necessary to resolve customer questionsEscalate requests appropriately where guidance or...