Case manager – portuguese (mozambican dialect)

At Digicall Group, we challenge ourselves to make it possible for everyone in our world to prosper, thrive and grow. Guided by our values of Bright, Agile and True, we take pride in who we are, we’re inspired by why we’re here, and we believe in what we do. We also enjoy a work environment that motivates, connects, guides, supports, protects, honours and stretches us all to dream big, to be excellent, and to contribute uniquely to our shared success.

The purpose of this role is to support the successful delivery of the Company’s assistance services through the effective management and coordination of client cases. The incumbent is responsible for facilitating counselling and assistance services, coordinating travel and repatriation assistance, verifying benefits and cover, managing case administration, and ensuring the timely escalation of medical emergencies, clinical queries, and authorization requests to qualified medical personnel.