Card Payment Delivery Team Lead | AI-Driven Coaching

Tipalti is seeking a hands-on Front-Line Manager to lead the day-to-day execution of our high-volume card payment delivery operation in Medellín, Colombia. You will coach 7–10 agents, drive quality, and ensure timely, secure payments while meeting tight SLAs.

The role emphasizes coaching in the moment, using metrics to guide decisions, and leveraging AI and modern tools to boost speed and accuracy. A collaboration-driven leader will thrive in our flexible, benefits-rich environment.