Call Center Trainer (Hermosillo)

Key Responsibilities
Training Development: Design and implement comprehensive training programs focused on back-office operations, including patient scheduling, billing, insurance handling, and inventory management.
Onboarding New Hires: Oversee the onboarding process for new back-office employees, ensuring they understand all relevant systems, workflows, and protocols.
Ongoing Staff Training: Conduct refresher courses, skills updates, and process improvement training to maintain consistent performance and compliance.
Process Documentation: Create and maintain updated training materials, manuals, and process documentation for back-office operations.
Performance Evaluation: Monitor and assess trainees progress, providing feedback and identifying additional training needs.
Cross-Functional Collaboration: Work closely with other departments, especially clinical teams, to align operational practices and support seamless patient service.
Requirements
Exper...