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Call Center Specialist/Family Connection Specialist

COH Holdings

River Falls, WI, United States Full-time July 20, 2026

Opportunity Description

POSITION TITLE: Call Center Specialist / Family Connection Specialist

REPORTS TO: CEO

Salary: $50,000

Full Time

To serve people and serve them better than anywhere else.

The Call Center Specialist works with leadership, managers, and the business development team to achieve this by:

Leadership & Service:

• Communicate, model, and carry out our organization's vision statement through every family, referral source, manager, and team interaction.

• Create a warm, calm, and professional first impression for families and referral sources who are looking for senior living support.

• Use care, patience, and good judgment when speaking with families who may be overwhelmed, emotional, rushed, or unsure of the next step.

• Be a resource for managers and business development by gathering clear information, documenting thoroughly, and protectin...
Full-time other-general

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