CALL CENTER REPRESENTATIVE IT SERVICES RBS

Descripción del empleo

As a member of the ATS team in our Global Business Solutions (GBS) center, the IT Services Call Center Representative serves as the first point of contact for ATS team members seeking technical support. This role answers inbound support calls, gathers relevant information, and accurately creates service desk tickets to ensure timely issue resolution. Representatives are responsible for routing tickets to the appropriate support board based on the nature of the request. They also assess and assign the appropriate urgency level to each ticket to help prioritize support efforts and maintain service quality.

Specific Responsibilities