Call Center Operations Supervisor (Mexicali)

Overview

Redial BPO in Mexicali is seeking an Operations Supervisor to lead multiple teams in supporting patients with financial and billing management. This role ensures operational efficiency while maintaining high standards of customer care for healthcare clients.

Responsibilities

• Lead and coordinate multiple teams to ensure accurate and timely patient financial and billing support.
• Monitor key performance indicators and implement process improvements to maintain service quality.
• Coach and develop staff to deliver exceptional customer care and meet regulatory and client requirements.

Qualifications

• 2+ years of customer service experience.
• Proven leadership skills and experience supervising teams.

Benefits

• Growth-focused environment
• Wellness initiatives
• Security benefits from day one