Call center Executive

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls assisting families interested in admissions at our school with their queries resolving issues and ensuring parent satisfaction while following company policies and procedures.

Key Responsibilities:

• Answer inbound calls from families promptly and professionally.
• Make outbound calls towards new leads follow-ups to existing parents collecting feedback from existing parents.
• Handle parent inquiries complaints and requests with accuracy and empathy.
• Provide detailed information about the school its processes & upcoming events/ activities.
• Record & update details of all interactions in the CRM.
• Escalate complex issues to senior team members & refer cases to specific teams depending on case history.
• Achieve daily/weekly/monthly call ha...