CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE - FULL TIME

Title: CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE - FULL TIME Location: United States-Virginia-Virginia Beach Job Number: 260002DD Job Summary: Responsible for providing knowledgeable courteous and professional service and assistance to our NEX customers and stores via the telephone and email. Reports to Customer Contact Center Supervisors. Duties and Responsibilities: Responds to inquiries and assists customers and or stores via phone and e-mail. Including however not limited to On-line Orders and Phone Orders. Maintains appropriate documentation for Customer Orders while adhering to PII and PCI requirements. Provides Friendly Professional and Personalized customer service at all times. Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost effective manner while maximizing customer satisfaction. Escalates unresolved customer issues to supervisor as necessary. Comprehends captures and interprets basic customer i...