Call Center Agent – Customer Experience & Growth

MCI is seeking a Call Center Representative in San Fernando to handle inbound and outbound calls, resolve inquiries, and deliver service aligned with company standards. The role suits individuals who thrive in a fast‑paced environment and are committed to quality customer support.

The position emphasizes documentation in CRM, adherence to scripts and procedures, and a proactive approach to identify cross‑sell opportunities while maintaining professionalism and empathy with each customer.