Calgary Customer Care Administrator

Join Brookfield Residential as a Customer Care Administrator in Calgary to enhance post-possession customer experiences. This role focuses on service coordination and communication to ensure homeowner satisfaction.
As a Customer Care Coordinator, you'll be tasked with managing service inquiries and overseeing daily site activities. You'll create and track service tickets while ensuring that communications are smooth among homeowners, service technicians, and suppliers. Your role plays a crucial part in maintaining Brookfield’s commitment to quality living environments.
Key Responsibilities:
• Coordinate and document all customer service inquiries
• Report on interior, exterior, and seasonal service orders
• Ensure timely follow-up with homeowners and tradespeople
• Prepare and catalog service and warranty files
• Manage emergency calls and technician schedules
Requirements:
• Minimum 3 years in service administration
• Strong communication and customer ser...