c Ds Collection & Dispute Mgmt Team Lead (Bogotá)

Location: Bogotá, Distrito Capital, Colombia

Collections & Dispute Management Team Lead (PG26)

ITC Collections & Dispute Management Sr Team Lead is accountable for overall performance, strategic direction, and continuous improvement of the Invoice‑to‑Cash (I2C) Collections and Dispute Management function across assigned businesses, MRCs, and markets. This role provides leadership to Team Members, drives strong business partner collaboration, ensures operational excellence, and enables scalable, standardized, and cost‑effective service delivery. The Senior Team Lead is responsible for people leadership, resource management, process optimization, and value creation, while ensuring delivery of cash flow, dispute resolution, and control objectives in alignment with enterprise standards.

Key Responsibilities

• Build and maintain strong, collaborative relationships with business partners, ensuring effective engagement that drives measurable value crea...