Business Support Specialist

Position Summary

The Business Support Specialist will serve as a resource and point of contact for all small and medium business customers’ inquiries. Business Supports Specialists provide guidance and solutions for frequently asked questions via phone, e-mail and live-chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.

Responsibilities

• Deliver ongoing World-Class customer service to our valued customers by providing support via phone, email and live-chat channels in a prompt and friendly manner.
• Manage and improve 407 ETR’s relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.
• Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment reques...