Business Process Architect, Product Management, Patient CRM

What you will do

The purpose of this role is to be the Business Process Architect of the Patient CRM using an Agile framework within Commercial Business Operations. The Business Process Architect will focus on designing, modeling and optimizing complex regulated end‑to‑end business processes across Therapeutic Areas and products. This includes deep understanding of the patient journey workflows, analyzing how end users operate and translating workflows into byte‑size implementable processes to improve system usability, efficiency and quality.

The Business Process Architect will work closely in tandem with the Product Owners, Patient Services team and other stakeholders to gather requirements, understand the underlying data needs, measurable metrics, related reporting needs and design process blueprints that can be implemented on Salesforce Life Science cloud. This role will also work closely with IT to ensure that the process blueprints are translated into detai...