Business Operations Manager

Help shape how we deliver a safe, consistent, and trusted dealer experience for our customers. In this role, you will turn performance signals and market events into clear actions that protect customers and the business. You will partner across teams to strengthen oversight, improve processes, and drive accountability. Your work will help reduce reputational, financial, operational, and regulatory risk while supporting growth.
Job summary
As a Business Operations Manager in Chase Auto Business Oversight, you will proactively assess, monitor, and oversee retail and partnership dealers and retailers across performance, profitability, efficiency, and customer experience. You will help us safeguard the dealer-related customer experience across originations and servicing while ensuring we follow procedures and meet regulatory obligations. You will work with partners across the business, Risk, Legal, Compliance, and Controls to identify issues early, drive corrective actions, and escal...