Brookfield Renewable Level 2 Support Technician

Elevate your career with Brookfield Renewable as a Level 2 Support Technician. This position requires delivering comprehensive technical support for end-users, including hardware and software troubleshooting in various environments, both in-office and remote.

You'll be instrumental in resolving escalated service requests and coordinating with different IT teams to ensure quick service restoration. Your responsibilities will also include mentoring service desk staff, performing device management, and enhancing overall user satisfaction through efficient support strategies and clear communication.

Key Responsibilities:
• Address escalated requests within defined service levels
• Provide technical support for a range of devices and software
• Perform device imaging and staging for users
• Work collaboratively with Infrastructure and Security teams
• Mentor lower-level support staff and maintain documentation

Requirements...