Opportunity Description
Take on the role of Technical Machine Specialist with Brandt in Regina, focusing on advancing diagnostic precision and service quality in agricultural machinery. Your efforts will promote effective communication and problem-solving.
In this position, you'll manage technical inquiries via the Case Contact Management System while effectively connecting with Service Managers and Technicians. Your role will ensure fewer machine downtimes and increased customer satisfaction. You'll also be integral in identifying training needs within the service team to enhance their diagnostic skills.
Key Responsibilities:
• Handle technical assistance requests using CCMS
• Maintain comprehensive documentation for technical cases
• Facilitate communication with John Deere for support
• Monitor product quality issues and solutions
• Support evaluation of technical training requirements
Requirements:
• Red seal heavy-duty technician qualification or equivalent
• Minimum of 5 ye...
In this position, you'll manage technical inquiries via the Case Contact Management System while effectively connecting with Service Managers and Technicians. Your role will ensure fewer machine downtimes and increased customer satisfaction. You'll also be integral in identifying training needs within the service team to enhance their diagnostic skills.
Key Responsibilities:
• Handle technical assistance requests using CCMS
• Maintain comprehensive documentation for technical cases
• Facilitate communication with John Deere for support
• Monitor product quality issues and solutions
• Support evaluation of technical training requirements
Requirements:
• Red seal heavy-duty technician qualification or equivalent
• Minimum of 5 ye...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position