Billing Representative (Xico) (Valle de Chalco Solidaridad)

The Billing Representative is responsible for working on new and existing issues by communicating with our C.H. Robinson carriers and our internal salespeople. The Billing Representative must be a strong communicator, provide exceptional customer service and keep timely detailed event logs.

They must be able to use their critical thinking skills to resolve any billing and open payables questions. They will use their systems knowledge to navigate through technology with ease and must work well under pressure, meeting deadlines within a specific timeframe.

Responsibilities

• Leverage systems functionality and established processes to release a high volume of vouchers daily and meet established error rate guidelines.
• Release the payment to the carrier and release the invoice to the customer.
• Utilize problem‑solving and critical thinking skills to work with carriers to resolve paperwork issues and any billing/open payables questions.
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