Bill Gosling Outsourcing Operations Leader

Take charge as Operations Director at Bill Gosling Outsourcing, driving collections and recovery success in a hybrid environment. Focus on compliance and strengthen client relationships for optimal performance.
This senior leadership role involves managing client portfolios with accountability for P&L and operational metrics. You will utilize your extensive background to ensure exceptional service delivery and enhance recovery processes. Collaborate with senior management to integrate operational strategies with the company vision and cultivate high-performing teams.
Key Responsibilities:
• Set objectives for client groups and ensure SLA delivery
• Own operational budgets and provide accurate revenue reporting
• Maximize recovery rates through management effectiveness
• Coach team leaders on resource planning strategies
• Maintain comprehensive internal and external reporting
Requirements:
• 8+ years of operations experience, with 5 in collections
• 3+ yea...