Opportunity Description
Elevate client success as a Bilingual Technical Support Specialist with Lightspeed in Montreal. Provide exceptional technical assistance and advocate for clients within the hospitality industry. In this role, you will offer top‑tier support to Strategic Accounts, optimizing their operational processes.
Responsibilities
- Deliver premium technical support to high-value clients
- Identify opportunities to streamline client operations
- Conduct proactive health syncs to improve feature adoption
- Manage complex technical escalations effectively
- Document account‑specific issues and solutions
Qualifications
- Proven experience in hospitality or technical support
- Robust technical troubleshooting and analytical skills
- Ability to prioritize multiple incoming requests
- Fluency in French and English
- Familiarity with computer systems and Mac OS
Interested in this opportunity? Apply now through Expertini.
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