Opportunity Description
What You’ll Do
:Effectively communicating resolution/recovery procedures, including deadlines to all pertinent areas and following up with those areas on behalf of the customer until the solution has been satisfactorily implemented;
Providing recommendations to customers regarding operational and/or technical changes, to prevent recurrence of similar problems;
Raising problem logs on all issues which negatively impact customer service as per Bank standards and escalating to management to effect pertinent resolutions in a timely manner; and
Working with Subject Matter experts, Sr. ...
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