Opportunity Description
Lead a dynamic team at IntouchCX as a bilingual Team Lead, enhancing customer service experiences while fostering professional development among representatives. Join a company renowned for its commitment to positive change and quality service.
In this role, you will guide Customer Service Representatives, ensuring exemplary service delivery and professional growth. You will manage performance metrics while developing solutions to enhance team capabilities. Your leadership will inspire engagement and collaboration, creating a productive environment focused on achieving operational goals.
Key Responsibilities:
• Supervise and guide Customer Service Representatives
• Ensure effective training and professional development
• Monitor operational performance against KPIs
• Analyze reports to identify performance improvement areas
• Motivate teams through coaching and incentives
Requirements:
• High school diploma required; post-secondary education preferred
• Fl...
In this role, you will guide Customer Service Representatives, ensuring exemplary service delivery and professional growth. You will manage performance metrics while developing solutions to enhance team capabilities. Your leadership will inspire engagement and collaboration, creating a productive environment focused on achieving operational goals.
Key Responsibilities:
• Supervise and guide Customer Service Representatives
• Ensure effective training and professional development
• Monitor operational performance against KPIs
• Analyze reports to identify performance improvement areas
• Motivate teams through coaching and incentives
Requirements:
• High school diploma required; post-secondary education preferred
• Fl...
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