BILINGUAL SUPERVISOR, CLIENT ADMINISTRATION

Responsibilities

• Responsible for training, developing and mentoring the Client Administration team.
• Cultivate a positive, collaborative team environment where employees are engaged and motivated to meet departmental objectives and understand service level agreements in place with our clients and partners.
• Provide leadership, support and process documentation for Client Administration team in all aspects of enrolment, billings, accounts receivable and customer service.
• Understand and interpret targets and goals with a general understanding of contractual language and service level agreements.
• Be an active stakeholder on behalf of GreenShield while communicating with partners / clients and take responsibility for action items as a result.
• Work with employees and members of the Management team to address and resolve issues and inquiries presented by partners and their respective clients.
• Escalate issues that...