Bilingual Service Delivery Manager - Azure Cloud Infrastructure

Role: Bilingual Service Delivery Manager - Azure Cloud Infrastructure

Required Skills

• Bilingual (English and French).
• Strong background in IT Cloud Operations and Governance.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills.
• Strong understanding of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Proven ability to manage complex service environments involving multiple stakeholders and vendors.
• Experience in customer relationship management and managing service escalations effectively.
• Ability to track and report service performance metrics and drive service improvement plans.
• Experience in the Banking, Financial Services, and Insurance (BFSI) domain is a strong asset.
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