Main Activities
Pipeline Visibility and Deal Facilitation (50%)
Facilitate daily huddles to review and coordinate support on applications that fall outside of standard KPIs, promote cross functional engagement on deals, and promote collaboration across teams.Serve as a central point for clarifying next steps on problem deals, ensuring accountability, and reinforcing consistent approaches to deal resolution.Investigate deal status and timelines from escalated broker inquiries or complaints.Act as a trusted facilitator to support alignment and follow-through across functions without direct authority.Reinforce consistent messaging, reporting, and service expectations to improve execution and reduce ambiguity across the organization. Performance Metrics, Reporting & Insights (30%)
Monitor and interpret key performance indicators across the end-to-end residential lending lifecycl...