Bilingual Senior Analyst Operational Technology

Excel as a Bilingual Senior Analyst for Operational Technology at Chartwell, where you'll enhance technical support and improve processes. This role focuses on delivering exceptional care through technological solutions.

As a Senior Analyst, you will play a vital role in supporting Chartwell’s IT Services and Operational Technology systems. Your strong customer service approach will ensure smooth operations across telecommunications and emergency response systems. Collaborating with teams and vendors, you'll guarantee security and efficiency in providing care.

Key Responsibilities:
• Manage incidents and service requests effectively
• Support VoIP and traditional telecommunications infrastructure
• Enhance voice and life-safety systems reliability
• Coordinate with vendors for system upgrades
• Identify opportunities for operational improvements

Requirements:
• 5-7 years in IT Services or end-user support
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