Bilingual Representative, Auto Claims (Auto Direct)

The Opportunity

Reporting to the Team Leader, the Claims Advisor is responsible for investigating and settling first‑party automobile claims while delivering an exceptional customer experience.

What To Expect

• Report to the Team Leader and be responsible for investigating and settling first‑party automobile claims.
• Guide customers through FNOL by telephone: set up the FNOL, share contact details and ensure the customer knows the next steps in their claims journey.
• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
• Take ownership of each call, handling it until resolution is reached, including any necessary follow‑up to ensure promised actions to the caller are completed.
• Fully explain the claim process to all customers in an easily understood way.
• Confirm whether claims are covered under a customer’s policy.
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