Bilingual POS Support Specialist – Fast, First Contact

Shiji Group is looking for a Support Specialist L1 in Mexico City to provide level 1 support for Point of Sale (POS) customers. Responsibilities include troubleshooting, managing support tickets, and ensuring customer satisfaction.

The ideal candidate should have a minimum of 2 years’ experience with POS systems or 1 year in technical support, be bilingual in English and Spanish, and possess strong problem-solving and organizational skills. This role offers a dynamic work environment and opportunities for professional growth.