Bilingual Operations Team Leader - Coaching & KPIs

Convergys Medellín is seeking a Team Leader, Operations to supervise a bilingual call center team and drive performance. You will coach associates, monitor attendance, and ensure service levels meet contractual KPIs while maintaining accountability.

You will partner with management to schedule, mentor, and develop staff, communicate expectations clearly, and escalate issues as needed. The role requires a degree and relevant experience; flexibility with schedule is expected.