Bilingual IT Support Analyst - Tier 1

Position Summary

Hours: Monday - Friday, 11:30am-8pm ET

As a member of the IT Operations Team, the Bilingual IT Support Analyst is responsible for providing first line technical support to Emco teammates working out of our over 300 locations across Canada and at our National Support Centre in London, ON. The Tier I Bilingual IT Support Analyst will ensure Emco teammates are receiving the highest quality of customer and technical support services in adherence with established service levels. This includes remote provisioning of hardware and software for teammates, remote troubleshooting and isolation of hardware, software and network issues reported by teammates and resolution of these issues.

This is a full-time position. Candidates must be able to work legally within Canada.

Education and Experience 

• Post-secondary degree or diploma in compute science or in...