Bilingual Intake Phone Agent - Customer Support (On-Site)

**Location**: Puerto Vallarta, Jalisco
**Job Type**: Full-Time | On-Site
**Salary**: $13,000-$16,000 MXN per month
**English Level**: Advanced
**About the Role**
We are looking for bilingual professionals who enjoy speaking with people and providing administrative support.
As an Intake Phone Agent, you'll be responsible for handling incoming calls from clients, gathering and documenting essential information, and ensuring each case is accurately processed in our system.
This position offers stability, growth, and a supportive team environment.
**Responsibilities**
- Answer inbound calls from clients in English and Spanish with professionalism and empathy.
- Collect and record detailed client information accurately in our systems.
- Support administrative and intake related tasks.
- Follow established workflows and maintain confidentiality at all times.
- Communicate clearly and effectively with clients and team members.
- Stron...