Bilingual in English Customer Representative - Cali (Vijes)

Interview in English

• Location: Cali, Colombia
• Full‑Time
• Salary: $3,080,000 COP (Gross Monthly)
• Permanent Contract

About the Role

We are looking for detail‑oriented and passionate bilingual representatives to join our customer service team, specializing in payments and transactions. In this role, you will handle chat interactions, assisting users of a popular U.S. financial app similar to Nequi. Customers will reach out to you for inquiries related to transactions, app issues, and general questions.

Responsibilities

• Assist customers via chat in English, addressing concerns and questions about the payment app.
• Guide users through technical and financial issue resolution.
• Maintain a professional and friendly approach in all interactions.
• Manage multiple chat conversations simultaneously while ensuring high service quality.
• Document and follow established procedures ...