Bilingual Customer Support Specialist

Become a Bilingual Customer Support Specialist at Watson-Marlow Fluid Technology Solutions. Shape customer satisfaction with your strong communication and organizational skills in this engaging role.
Join us as a pivotal member of our Customer Service team, dedicated to improving the overall experience for our valued clients. Your role focuses on managing order entries, addressing inquiries, and facilitating effective communication between customers and our operations team. Strong relationships and proactive support will be key to your success.
Key Responsibilities:
• Act as primary liaison for customer inquiries and follow-ups
• Enter orders accurately in the Microsoft AX/Dynamics system
• Track shipments and update customers on order progress
• Resolve order discrepancies through collaboration with the warehouse
• Assist in preparing accurate customer quotations
Requirements:
• 4+ years experience in B2B customer service
• Excellent bilingual communicati...