Bilingual Customer Support Analyst at Home Hardware

Join Home Hardware as a Bilingual Customer Support Analyst, specializing in providing training and technical help to retail stores across Canada. Your expertise will ensure effective use of technology solutions.
As a Retail Helpline Analyst, your responsibility is to support store teams by resolving technical issues linked to Infrastructure and Security products. You’ll also assist in hardware and software installations while building rapport with users. This role is perfect for those who enjoy problem-solving and can effectively communicate with teams across varying technical skill levels.
Key Responsibilities:
• Offer bilingual support via phone and email to stores
• Assist with software and hardware installations and updates
• Troubleshoot technology issues affecting business operations
• Build positive relationships through effective service delivery
• Provide after-hours support for urgent store needs
Requirements:
• Diploma in Information Technology or ...