Bilingual Customer Service Rotational Supervisor

LlamaPixel is a company that provides top‑tier, 24/7 customer support to Spanish‑speaking users across Latin America, within a dynamic, collaborative, and technology‑driven environment.

Bilingual Customer Service Supervisor (Rotational Shifts).

Join our LATAM Hub in Lima and lead a Customer Service team. You will drive results through coaching, real‑time support, and structured follow‑ups, balancing people leadership with operational discipline.

Key Responsibilities

• Lead and motivate a team of agents by setting clear expectations, fostering accountability, and modeling our service standards.
• Monitor individual and team performance; provide frequent feedback, side‑by‑side coaching, and structured 1:1 meetings with action plans.
• Manage complex customer escalations, ensuring root‑cause identification and timely resolution; coordinate with Tier 2, Payments, and Product when needed.
• Analyze team metr...