Bilingual Customer Service Representative

• Large, well-known organization with growth opportunity

As a Bilingual Customer Service & Decoration Specialist, you will be responsible for helping deliver a simple and trusted experience through professional and proactive communication, order entry accuracy, and strong customer ownership. You will manage customer interactions via email and phone, in both French and English.

This role requires someone who thrives in a fast-paced environment, can manage multiple priorities simultaneously, and takes pride in delivering accurate, reliable service. Success in this role comes from balancing customer empathy with operational discipline, while working cross-functionally to ensure orders move smoothly from placement to delivery.

Successful team members in this role:

• Communicate professionally and accurately with customers
• Communicate proactively before customers need to follow up
• Take ownership of issues from start t...