Bilingual Customer Service Officer

Founded in Montreal in 1846, Laurentian Bank is committed to serving its customers and fostering deep relationships with specialized groups. Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market opportunity and has an edge, while harnessing the power of partnerships and collaboration.

This role sits within Laurentian Bank.

In a Call Centre environment, the Customer Service Officer provides information and superior customer service to resolve inquiries from clients about the products administered by the department. The incumbent must adhere to established quality and performance service standards. The incumbent may also be required to process routine non‑financial transactions in between calls.

Responsibilities

• Respond to telephone inquiries regarding products in an efficient and professional manner, in compliance with overall performance standards,...