Opportunity Description
Overview
Join the back-office team as a Bilingual Customer Outreach Specialist in Markham, Ontario
Are you passionate about building lasting customer relationships and driving loyalty with competitive compensation and opportunities for advancement? If you thrive in a fast-paced environment and enjoy making a difference in people’s lives, we want to hear from you!
Responsibilities
- Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
- Handle direct returning incoming calls as a result of outbound activities
- Follow up on customer issues regarding claims, billing or other service concerns
- Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card
- Cross sell over the phone
- Process routine requests for service items
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