Bilingual Customer Experience Advocate

Enhance customer interactions with GM Financial as a Bilingual Customer Experience Advocate. Deliver exceptional service for lease and loan inquiries and promote GM Financial’s offerings.
In this engaging role, you will utilize your fluency in English and French to build meaningful relationships with customers and dealers. Your expertise in auto financing, communication, and problem-solving will allow you to support inquiries effectively. Additionally, this position emphasizes maintaining data integrity and timely service, creating a quality experience for all stakeholders.
Key Responsibilities:
• Deliver services across multiple channels, ensuring first-contact resolution
• Support long-term customer relationships in line with strategic goals
• Resolve inquiries using effective communication and payment solutions
• Manage follow-ups to meet customer expectations
• Act as a liaison between customers and dealers for enhanced communication
Requirements:
• Fluen...