Bilingual Customer Care Representative ( FR/ENG) (Toronto)

Responsibilities

• Deliver exceptional customer service to EQ Banks prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Banks suite of products and offerings.
• Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Banks response and resolution SLAs.
• Own the digital‑onboarding experience and help customers onboard successfully, resolve any issues, and communicate status to all stakeholders involved in a timely manner.
• Strive to resolve customer issues and queries at first contact and escalates issues in accordance with EQ Banks complaints handling process.
• Communicate effectively with customers and propagate EQ Banks core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
• Execute established controls to ensure adherence to regulatory requirements, Equitable and E...