Bilingual Collection Officer

Manulife Bank is seeking a bilingual Collections Officer who enjoys using their communication, negotiation, analytical, interpretive, and problem-solving skills to resolve the full suite of Manulife bank consumer products in default. This individual will have 1-3 years previous collection experience (preferably with mortgages), be fully bilingual in French and English (both written and verbal) and have knowledge of laws, rules and regulations governing Collection functions in various provinces.

**Responsibilities**

+ Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products.
+ Loans
+ Lines of credit
+ Bank accounts
+ Mortgages – line of credit and conventional
+ Manage and resolve more complex delinquent account in a timely and accurate manner
+ Ensure payments and adjustments are processed accurately and within company policies
+ Manage incoming c...