BDC/Call Center Support Specialist (Full Time Position)

Honda and Toyota of Seattle on Airport Way in SODO is looking for Guest Support Group Consultants.

Position: Dealership BDC/Call Center Support Specialist (Full Time Position)

Schedule: Wednesday - Friday 7am-6pm, Saturday 7am-5pm.

Essential Duties include the following:

• Answers incoming Service Department phone calls and takes initial information from the caller.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Confirm strategic questions to best determine the customer's needs.
• Obtain and update basic vehicle information during each call.
• Assigns a service appointment time and relates information to customers.
• Communicate messages to the appropriate parties in a timely manner.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists wit...