BCGEU Technical Analyst - Incident Resolution

Become a Technical Analyst at BCGEU, specializing in incident resolution for VIP clients. Your role is pivotal in maintaining high service levels and providing technical solutions.
In this temporary Technical Analyst position, you'll analyze less complex customer requests and collaborate with senior staff to offer effective procedural solutions. The role entails significant interaction with VIP clients, addressing their unique technical needs and ensuring seamless service across various platforms.
Key Responsibilities:
• Review and analyze customer service requests
• Assist with Level 2 and 3 incident resolution
• Provide remote support for traveling VIP clients
• Draft and publish Technical Information Bulletins
• Conduct problem trend analysis and generate reports
Requirements:
• Related degree or equivalent experience
• Strong knowledge of MacOS and Microsoft products
• Experience in supporting executive clientele preferred
• Excellent communicati...