Banamex | Distrito Uruapan | Volante Foraneo | Pátzcuaro

Responsibilities

• Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance.
• Participate in engagement campaigns to potential and existing clients to increase growth opportunities.
• Assist office staff with client credit applications and transaction processing.
• Analyze disbursement reports and assist providers with account reconciliation.
• Assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone.
• Order, replace, and track provider enrollment kits and marketing information.
• Process test transactions for initial setup and applications for prospective providers as well as retrieve, update, and store provider data in all appropriate systems.
• Place outbound welcome, marketing, and sales calls to new, potential, and ...