Backoffice Agent (Bogotá)

Empresa confidencial is a world‑class engineering group We are seeking to modernize bank technology by delivering a trustworthy, unique and top‑quality service. Our main banners are inclusiveness, diversity and different ideas for our customers and employees to reach their top potential. If you're looking for your next big challenge, then ScotiaGBS is the place to be

What will you do as a Backoffice Agent

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Responding independently to correspondence and telephone inquiries by ensuring that action is taken to fully address inquiries
• Conducting detailed investigations to resolve exception situations, completing complex adjustments or corrections and answering general procedural queries
• Acquiring and maintaining detailed knowledge of all department functions/processes and a thorough knowledge of the systems u...